Chipotle has responded to a growing customer complaint on social media: its portion sizes seem to have shrunk. “Our intentions are to provide a great experience every time, and our meals have always been completely customizable so guests can vocalize or digitally select their desired portions when choosing from the list of real ingredients,” Laurie Schalow, Chipotle’s chief corporate affairs and food safety officer, tells TODAY.com via email.
Schalow says there have been no changes in the chain’s portion sizes, adding Chipotle has reinforced proper portioning with its employees. “If we did not deliver on our value, we want our guests to reach out so we can make it right,” she says. The brouhaha over the burrito chain’s servings gained steam earlier this month when voiced his recent disappointment with Chipotle’s offerings.
“This is out of the ordinary for me, but I used to love Chipotle,” Lee to his 16.3 million followers in a May 3 taste test. “Lately, Chipotle has not hit the same, in my opinion.
Is it still like that, or has something changed? I truly want to find out.” Lee tried three separate “go-to” items including the with corn and sour cream on the side, a chicken al pastor bowl and chicken tacos in crispy tortillas. While he gave the tacos high marks, he criticized the seasonings and what he called a lack of chicken in his bowl.
Lee is widely in January 2023 and was later added to the chain’s menu. That same steak quesadilla with extra c.
