A MAJOR bargain fashion brand has introduced return fees, and shoppers are furious. PrettyLittleThing (PLT) has started charging all customers for returns. The fashion brand, owned by Boohoo , introduced a £1.
99 fee on June 3. The charge is deducted from a shopper's full refund amount. PrettyLittleThing fans who are members of its PLT Royalty programme won't be able to avoid the charge either.
PLT Royalty costs £9.99 a year and gives members free unlimited delivery on all items. Members can use the brand's next working day delivery service for free - a service which costs non-members £9.
99 a time. However, shoppers have taken to social media to vent their frustrations over the introduction of a returns charge. One PLT fan said on X (formerly Twitter) : "What exactly are the perks of Royalty if you remove free returns? "Your sizing is so crazy I cannot order my usual size knowing it will fit, and always have to order multiples! "Now, having to pay for returns, I will cancel my account and shop elsewhere.
" Another said: " I will be cutting back on ordering from you. "It's very unfair, considering you don't have the option to return items to stores for free." "Changing your returns policy (without actually sending out any email by the way) to now charge people for returning their items is actually laughable," said a third shopper.
Another said: "Prettylittlething now charging for their returns has hurt me more than any break up could ever." PLT declined to comment. UK returns.
