KOHL'S is offering shoppers from different retailers a way to make easy returns in stores. The retailer allows shoppers to return Amazon purchases and is expanding that service with The Return Drop at Kohl's stores. At over 1,100 stores, customers can make returns from a host of retailers and brands.
Some of the partnering brands include Carhartt, Hanes, and Levi's. “Providing shoppers with convenient services is critical to Kohl’s ongoing commitment to the customer experience,” said Gregg Barta, Kohl’s executive vice president of supply chain and logistics. “Not only will The Return Drop at Kohl’s remove friction for customers, but it will also provide operational benefits and efficiencies to participating retailers and brands.
” Customers will initiate a return through the original retailer and select "Kohl's Drop Off." They will get a QR code that can be scanned at any Kohl's location. Shoppers only need to bring back the merchandise and don't need the box or label to make a return.
After that, the products will be sent to Inmar Post-Purchase Solutions to finalize the return. “Shoppers have shown how much they value easy returns, and brands win when they offer multiple returns options to meet their customers’ need for convenience,” said Amit Sharma, founder and chief executive officer of Narvar. “By partnering with Kohl’s, we’re bringing the power and breadth of its nationwide store network to our merchants, giving them an additional way to deepen .
