A MAJOR fashion brand is in hot water with shoppers AGAIN - just two weeks after customers threatened a boycott. PrettyLittleThing has deactivated a number of customers’ online accounts because of the number of times they have returned orders. However, many shoppers insist they “barely return anything” - with one saying she’s returned one order out of 40 over the last year.
The move comes after PLT bosses began charging shoppers £1.99 to return items from June 3. In a number of emails seen by the Fabulous , loyal PLT customers have been told that their accounts had been reviewed and shut down.
This means they can no longer place any more orders from the Manchester -based fast fashion label. Some of those affected have taken to social media to criticise the new policy, with many claiming they would return fewer items if the sizing of PLT clothes was more consistent. A quick search of the term “PLT closed account” on TikTok shows a number of women who received the same email over the last 24 hours notifying them that they can no longer shop with the brand.
The email from PLT reads: “In accordance with our terms and conditions, following a review of your account activity and the unusual high returns activity, we have reached a decision to deactivate your account. “This will mean you cannot place any further orders. We're sorry if this causes you any inconvenience.
“If you still need to make a valid return, please do so through our returns portal.” It’s not.
