The federal government's customer experience agenda is often interpreted as making services more readily available to citizens through the use of technology and improving that overall interaction. But in another sense, it can be seen as an attempt to change the overall mindset of how agencies think about how they serve their customers (other agencies) across the government with the aid of companies that bring the tech. Our May 10 Power Breakfast event turned the lens on how contractors work with the Defense Information Systems Agency, which is responsible for providing IT and communications support to anyone who contributes to the defense the U.
S. That includes the president, vice president, defense secretary, other civilian and uniformed leaders, military services and combatant commands. DISA has approximately 7,000 military and civilian employees that serve a user base of anywhere between 3 million and 5 million people across multiple agencies.
Chad Buechel, vice president and general manager of Leidos' DISA division, said that shapes how his company thinks about the agency as both a service provider and customer. For that partnership to work, Buechel said it is necessary to have a constant feedback loop that links end users with DISA. Partnership also means being able to make changes quickly.
"It really comes down to that innovation, how we rethink how we're doing things," Buechel said. "(Being) better, smarter, faster in terms of being more agile and innovative and how we.
