In 2023, Case received 3,711 such complaints, a 47 per cent increase from the 2,530 complaints received in 2022, it added. SINGAPORE - The Consumers Association of Singapore (Case) received 2,277 complaints from consumers involving online purchases from January to May 2024, the consumer watchdog said in a statement on July 5. In 2023, Case received 3,711 such complaints, a 47 per cent increase from the 2,530 complaints received in 2022, it added.
Common complaints include issues receiving purchased goods and delays in refunds. Following the increase in complaints from consumers involving online purchases, Case launched the CaseTrust Accreditation Scheme for E-businesses, or the e-CaseTrust scheme, in 2023. Consumers can now identify the first batch of accredited businesses under this scheme by looking out for the CaseTrust mark, Case said.
It added that CaseTrust-accredited companies had to meet “Case’s rigorous criteria through a comprehensive assessment process”. “This includes ensuring transparent pricing, honouring displayed prices, providing clear business information, implementing efficient online ordering systems and maintaining robust security measures,” it said. The accredited businesses are PowerPac, Hepapapa, Zalora, Orion Future Holdings, PC Sifu, Remode Hub, VIPSHOP Singapore.
They span a wide range of sectors including fashion, household electronics and appliances, as well as vehicle services. Ms Suzy Pronstroller, a director of legal and government re.
