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Monday, June 3, 2024 The WestJet Group has unveiled its inaugural annual progress report on accessibility, marking one year since the launch of its first accessibility plan. In a bid to continually diminish obstacles and improve travel accessibility for individuals with disabilities, the report highlights three fresh service improvements tailored for guests traveling with wheelchairs or comparable mobility aids. “Across the WestJet Group, we remain wholly committed to delivering the services all our guests require, while proactively addressing accessibility issues across the travel journey,” said Angela Avery , WestJet Group, Executive Vice-President and Chief People, Corporate and Sustainability Officer.

“Every year, we serve more than a quarter million guests who request accessibility support as part of their travel and our teams on the frontline and behind the scenes strive to meet their diverse needs. We have made significant investments over the past year to remove barriers to travel and these enhancements will better serve our guests with disabilities and our people supporting them throughout their journey.” Revisions to Wheelchair Size, Weight Policy, and Handling Protocols After a thorough evaluation of its fleet and equipment, including baggage lifts, WestJet has expanded the size and weight allowances for mobility devices.



By broadening these parameters, the airline will now accommodate a wider range of mobility aids, enhancing accessibility for more travele.

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