Wednesday, July 3, 2024 United Airlines introduces real-time radar maps and AI-powered updates for enhanced passenger transparency during weather delays, just in time for a record Fourth of July weekend. United Airlines has implemented a new feature that sends customers text messages with links to local, live radar maps during weather-related delays. This initiative is part of the airline’s ongoing commitment to provide travelers with real-time updates about their journeys, particularly when disruptions occur.
Over the past few years, United has employed dedicated teams to craft and send timely text messages to passengers, offering details about flight status changes, including gate alterations, boarding schedules, aircraft replacements, crew adjustments, and weather conditions. Recently, these teams have begun utilizing generative artificial intelligence (gen AI) tools to enhance their ability to deliver immediate updates to an even larger number of passengers during flight delays. United Airlines’ newest feature, real-time radar maps, enables customers to see how adverse weather conditions in one region can affect flights in other areas.
United stands out as the only U.S. airline offering such detailed messages to its passengers, using advanced generative AI tools to facilitate the process.
“With more people traveling this summer than ever, we wanted to give our customers an easier way to stay connected to real-time information about their flight and texting was the s.
