Wednesday, July 3, 2024 United Airlines has embraced artificial intelligence to revolutionize passenger communication, particularly in addressing weather-related flight delays. The airline announced its new initiative to utilize generative AI to send passengers live radar maps and real-time updates, significantly enhancing the travel experience, especially during peak periods like US Independence Day. In recent years, United Airlines has focused heavily on technological investments to improve customer service.
According to the Federal Aviation Administration, 75% of flight delays are caused by weather conditions. United Airlines aims to mitigate the frustration caused by these delays through AI-driven communication tools. The generative AI employed by United Airlines is designed to provide near-instantaneous updates about flights.
Previously, dedicated teams were responsible for writing and sending text messages about gate changes, boarding times, aircraft swaps, crew rescheduling, and weather events. Now, these teams are augmented with generative AI tools that help deliver more timely and accurate information to travelers. As Independence Day approaches, US airlines are implementing various initiatives to boost domestic tourism .
Major carriers like Delta Airlines, American Airlines, Southwest Airlines and United Airlines are offering special flight deals and discounts to popular destinations, encouraging Americans to explore their own country. Enhanced in-flight experiences.
