Thursday, July 4, 2024 United Airline Introduces Live Radar Maps and AI Assistance for Enhanced Traveler Updates During Weather Delays United Airlines has rolled out a new service, offering customers live radar maps via text messages during weather delays, to enhance transparency about trip disruptions. This initiative is part of United’s commitment to providing detailed, real-time information, ensuring travelers are well-informed about their journey’s status, including gate changes, boarding times, crew updates, and more. As the only U.
S. airline currently providing such detailed notifications, United leverages generative AI tools to deliver these updates efficiently, helping customers navigate the uncertainties of travel with greater ease. “With more people travelling this summer than ever, we wanted to give our customers an easier way to stay connected to real-time information about their flight and texting was the simplest solution,” said Jason Birnbaum, United’s Chief Information Officer.
“We know customers appreciate transparency and by combining innovative technology-enabled tools with people power, we can give more people, even more in-the-moment details about their flight.” United anticipates a record-breaking Fourth of July weekend, expecting over five million passengers from June 28 to July 8—a 7% increase from last year. In response to this surge, the airline has enhanced its customer service: The network operations center houses specialized custom.
