Friday, June 21, 2024 Star Alliance and its member airlines are celebrating a milestone at Heathrow Airport as they mark a decade of operations at Terminal 2, known as the Queen’s Terminal. Over the past ten years, Terminal 2 has been the hub for 23 Star Alliance member airlines, providing a seamless experience for passengers and supporting the smooth operation of flights. This partnership has been instrumental in facilitating smooth transfers for over 15 million passengers annually, representing almost 20% of the total seat capacity available at the airport.
In celebration of the occasion, Theo Panagiotoulias, Star Alliance Chief Executive Officer said: “Heathrow stands as a vital hub for our member airlines. With our collective offerings at the shared terminal, we’re proud to facilitate seamless experiences for thousands of passengers daily. On behalf of our member airlines, I extend gratitude to Heathrow for its decade-long support, enabling superior traveller experiences every day and for years to come.
” In 2014, as part of its “Move Under One Roof” strategic initiative, Star Alliance unified its member airlines at a single location, creating a true alliance hub. This strategic move has greatly simplified airport operations and improved the passenger experience by allowing seamless connections between Star Alliance member airlines. Ross Baker, Chief Customer Officer, Heathrow said: “Heathrow is delighted to celebrate a decade of delivering excellent service .
