Wednesday, June 26, 2024 Saudia , the national flag carrier of Saudi Arabia, has been awarded ‘The World’s Most Improved Airline’ and secured the top spot for Best Economy Class Airline Catering at the 2024 Skytrax World Airline Awards. The prestigious event, organized by Skytrax, an eminent international air transport rating organization, is highly respected in the aviation industry. The World Airline Awards are based on an extensive global customer satisfaction survey conducted over several months, covering more than 375 airlines worldwide.
Saudia’s remarkable ascent in recent years has been noteworthy, with this marking its third time being named ‘The World’s Most Improved Airline.’ The airline’s global ranking has surged from the 82nd position in 2017 to 23rd in 2023, and further to the 20th position in 2024. Central to this achievement is Saudia’s ‘SHINE’ transformation program, which focuses on elevating the guest experience, optimizing operational efficiency, and enhancing service and product offerings.
This program has also driven Saudia’s digital transformation and adoption of cutting-edge technologies. These efforts have earned Saudia a place among the top 10 airlines globally for On-Time Performance (OTP) throughout 2023, maintaining this position for six consecutive months. In May 2024, Saudia was ranked among the top five for arrival On-Time Performance (OTP-A) and first globally for departure On-Time Performance (OTP-D).
Engr. Ibrahim Al-.
