, /PRNewswire/ -- Sabre Hospitality, a division of (NASDAQ: ), a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers. Sabre Hospitality will be showcasing the product and its capabilities at HITEC Charlotte in USA between , 2024.
SynXis Concierge.AI represents Sabre Hospitality's first deployment of Generative AI, a technology that generates new content from inputs such as text, images, and code. Drawing on Sabre's extensive data resources, Concierge.
AI provides immediate, detailed, and accurate responses to specific queries, ensuring that effectiveness is no longer solely dependent on support agent knowledge and experience. Initially, SynXis Concierge.AI is being utilized by Sabre's Customer Care and Delivery (CCD) team to enhance customer service.
The entire CCD team is equipped with Concierge.AI, poised to handle a variety of customer interactions including questions, requests, and problem resolution. "SynXis Concierge.
AI will significantly elevate the customer service experience by providing swift and accurate resolutions," said , President, Sabre Hospitality. "This innovation underscores our commitment to leveraging cutting-edge technology to meet and exceed our customers' expectations." Sabre Hospitality's plans for SynXis Concierge.
AI, include integration into the Community Portal to enh.
