THREE KEY FACTS A woman living with a rare disorder was waiting in the airport lounge for her flight when she was told she couldn’t keep her business class seat She says she feels humiliated by the airline Qantas says that it “should not have happened” and has apologised to the passenger A Queensland woman who can only fly business class due to a medical condition said she was humiliated and in tears after Qantas asked her to give up her seat to accommodate its crew. On June 3, Donna Carlson intended to go to Cairns on flight QF710 to visit her daughter - who she hadn’t seen for a year - after accumulating frequent flyer points for a seat in business class. She was already at the business class lounge at Brisbane Airport when she made the difficult choice to cancel the booking, the Courier Mail reported.
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