Thursday, July 11, 2024 Iberia customers can now use WhatsApp to check in, obtain their boarding pass and receive notifications for their flights, among other options. This summer Iberia launches important new developments to make its customers’ travel experience more comfortable and appealing. These improvements include new functionalities in customer service channels, on-board meals, and VIP lounges, among others.
Functionalities and services offered through the airline’s WhatsApp channel (34 676 67 60 04) were expanded, and customers can now check in and obtain their boarding pass for various destinations – domestic, European Schengen, United Kingdom, Ireland, Chile, Peru and Uruguay- review their reservation details and receive notifications about their flight. In addition payments will soon be able to be made through this channel for certain services, including the purchase of additional luggage. An exclusive WhatsApp channel was also opened for Iberia Plus Platinum, Infinita and Infinita Prime customers.
The improvements in the digital user experience also include new functionalities on the Iberia website and its native applications, with an improved search engine, new content such as interactive maps, relevant destination information and greater visibility on the documentation required to travel. In addition, new seat maps and the possibility of changing to the same type of seat free of charge are now offered. Customers can also personalise their profile using My.
