Friday, June 14, 2024 Jet2.com has been named the most punctual short-haul UK airline based on an analysis of Civil Aviation Authority (CAA) data by the PA news agency. The study considered all scheduled and charter flights from UK airports in 2023 by airlines operating over 2,500 flights.
Jet2.com led with an average delay significantly below the general average of 20 minutes and 42 seconds, outperforming competitors by nearly three minutes. While many rivals faced delays exceeding the overall average by more than ten minutes, Jet2.
com maintained its punctuality across more than 100,000 flights, operating nearly 3,000 weekly flights at peak times with a fleet of 119 aircraft. The airline’s commitment to operational excellence has been consistent over the years, marked by significant investments in customer service and efficient operations, including self-handling at seven UK bases and a substantial customer helper presence. Jet2.
com’s robust performance continues from 2022 when it avoided any cancellations due to staff shortages post-pandemic—a stark contrast to other airlines’ frequent cancellations. This operational success is paired with its recognition as a leader in customer service, underscored by winning Which? Travel Brand of the Year for the third consecutive year. Steve Heapy , CEO of Jet2.
com and Jet2holidays said: “We flew millions of customers away to enjoy their well-deserved holidays in 2023 and this exhaustive data shows that we outperformed our com.
