Monday, June 24, 2024 Tomorrow at HITEC, Hotel Communication Network (HCN) will introduce a groundbreaking AI-powered in-room tablet designed to revolutionize guest experiences. The new device allows hotel guests to effortlessly request services, communicate needs, and place F&B orders from local restaurants using voice commands in multiple languages. Known as AiMe, this AI Concierge utilizes advanced natural language processing to interpret guests’ requests, transforming them into actionable tasks that seamlessly integrate with the hotel’s service system and staff operations.
Experience AiMe firsthand from June 25 to 27 at the Charlotte Convention Center, Booth #3836. AiMe: “Hello Mr. Stevens.
I’m AiMe. How can I be of service?” Mr. Stevens: “I’d like to order lunch.
” An ordering screen appears. AiMe: “May I verbally take your order or would you like to see the menu?” Mr. Stevens: “Yes, please take my order.
I’ll have . . .
” The meal is delivered to the room or a location specified by the guest. “Leveraging technology to order room service and fulfill service requests is nothing new; hoteliers have been partnering with suppliers for decades to streamline two-way guest communications,” said Neil Schubert , HCN Product Officer and former Advisory Board member of Hotel Financial and Technology Professionals (HFTP). “But most of the existing communication solutions on the market have their shortcomings.
That’s why we developed AiMe. “Rather th.
