Tuesday, May 21, 2024 GoNexus Group and Blue Diamond Resorts celebrate the PH App’s success at Planet Hollywood Cancun, enhancing guest experiences, increasing sales, and boosting satisfaction. GoNexus Group, a premier travel experiences and mobility company, alongside Blue Diamond Resorts, the Caribbean’s fastest-growing resort chain, are celebrating the successful implementation of the PH App (Planet Hollywood App) at Planet Hollywood Hotel in Cancun. Powered by NexusLab, this app has significantly enhanced the digital guest experience, boosting both customer satisfaction and sales.
Remarkably, four out of ten non-package income (NPI) sales are now made through the PH App. Due to this success, Blue Diamond Resorts plans to extend the app’s usage across all its properties. Launched on September 25, 2023, and evaluated through April 20, 2024, the PH App at Planet Hollywood Cancun has transformed various guest services.
The app’s digital restaurant reservation system has eliminated lines, reducing wait times by up to 35 minutes, and improved the visibility of NPI offerings. Additionally, in-app surveys have enabled early resolution of complaints, leading to fewer post-travel issues and a higher Net Promoter Score. The Planet Hollywood Hotel in Cancun, which features 1018 rooms, saw substantial engagement with the PH App.
By April 30, 2024, over 70,000 unique users—accounting for an 84% adoption rate—were using the app to make a third of all reservations. Available .
