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Friday, May 31, 2024 After experiencing over half a year of delay, Congress finally pushed through the bipartisan Federal Aviation Administration FAA Reauthorization Act. On May 16, 2024, it officially became Public Law 118-63. This significant legislation secures FAA funding until 2028 and introduces new safeguards for airline passengers.

One crucial aspect of the Act is its incorporation of recent Department of Transportation (DOT) refund regulations. Airlines are now obligated to automatically refund passengers in cases of flight cancellations, substantial delays, or significant schedule alterations. Furthermore, airlines are no longer permitted to charge parents for seating their children under the age of 14 together.



The Act imposes more substantial civil penalties on carriers for violations, aiming to enforce compliance. Additionally, Congress has mandated the FAA to reassess minimum seat dimensions and emergency evacuation standards, which were initially outlined in 2018 but never put into effect. Enhanced transparency and customer service are also central to the Reauthorization Act.

Airlines must provide free 24/7 customer service through phone, chat, or text messaging. Additionally, they must conspicuously exhibit “Know Your Rights” posters in airports. Furthermore, the DOT is tasked with maintaining customer service dashboards introduced in 2022 to ensure continued accountability.

Paul Hudson explained, “ The airlines can no longer hide their refund obligation.

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