Monday, May 20, 2024 Transreport, a leading tech company specializing in inclusive travel solutions, is excited to announce its partnership with East Midlands Airport (EMA), part of the MAG Group and one of the UK’s most accessible airports. With over four million passengers traveling annually to more than 80 leisure and business destinations, the introduction of Transreport’s premier technology – Passenger Assistance – marks a significant milestone. This collaboration with EMA will enable more passengers to travel confidently through enhanced processes and improved accessibility, promoting a more inclusive air travel experience.
EMA, winners of the 2023 Business Disability Forum “Disability Smart Inclusive Customer Service Award,” is committed to enhancing the customer experience for disabled and older passengers. Their continuous investment in accessibility includes purchasing and upgrading high-lift vehicles and implementing a live chat service for assistance requests. These efforts have been recognized by the Civil Aviation Authority, highlighting EMA’s dedication to inclusivity.
Transreport will work closely with EMA to further advance these initiatives. Transreport’s global expansion has extended its accessible technology to Japanese rail, known for its high service standards. There is a growing demand for accessible travel within UK air travel, with 3.
45 million passengers requesting assistance in 2022, according to the CAA Airport Accessibility Report..
