Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), a part of Dubai Department of Economy and Tourism (DET), has organised a seriesof awareness workshops as part of the Safe Tourism Awareness Programme. During H1 2024, 832 employees across 26 prominent Dubai’s hotels and touristicdestinations participated in these workshops, with more scheduled for the remainder of the year. Organised in collaboration with Dubai Tourist Police Department at theGeneral Department of Criminal Investigation (CID) , Dubai Corporation for Ambulance Services, Dubai Municipality and the Directorate General Of Civil Defense Dubai, these workshops are designed to enhance Dubai’s status as one the world’s safest citicies.
The workshops aim to familiarise hospitality staffwith DET’s services, teach optimal utilisationof these services, and inform them about communication channels dedicated for various tourism services in Dubai. They alsoeducate employees about consumer rights and duties, ensuring guests and visitors understand how to contact the Consumer Protection Department. This includes displaying the consumer protection number in a visible location, as well as the contact details for submitting complaints.
These efforts enhance guest confidence in the transparency of these establishments, further solidifying Dubai’s position as the best city to visit, live and work in. Additionally, the workshops present case studies highlightingservices provided by relevant entities, such .
