Wednesday, May 29, 2024 A recent study by CellPoint Digital , a leading provider of digital payment solutions for the airline industry, highlights the fragmented approaches to payments that lead to operational inefficiencies and revenue losses for airlines. The report titled “Payments Come of Age: A Global Study of Airlines and Their Payment Technology Needs and Challenges” provides a detailed analysis of the payment challenges encountered by airlines. their payment optimization strategies, and the enabling technologies.
The study, which surveyed 151 airline professionals worldwide, identifies critical challenges including the limited adoption of alternative payment methods (APMs) and regional payment options. Only 11% of the airlines surveyed are able to accept modern APMs such as open banking and account-to-account payments, which hampers their expansion and ability to meet the payment expectations of travelers in key markets like Southeast Asia, where APMs are prevalent for travel transactions. Furthermore, the report underscores that to stay competitive, airlines need to enhance key aspects of the passenger experience such as boarding (44%), customer support (40%), and check-in (39%).
Additionally, improvements are needed in crew scheduling (28%) and in-flight operations (27%). The analysis in “Payments Come of Age” also reveals how various airline professionals perceive these payment challenges. Revenue managers, for instance, are particularly concerned about the.
