MIAMI, May 23, 2024 — When cruising restarted following the pandemic, many cruise lines implemented changes big and small. In a move that disappointed many, including us, Celebrity removed butlers from Sky Suites. Fortunately, Celebrity Cruises® listened to their loyal cruisers and continues to evolve based on feedback.
Today, they announced they are taking the suite life to new heights with new premium and personalized enhancements for The Retreat, providing the most elevated experience at sea. “At The Retreat, the world really does revolve around our guests,” said Laura Hodges Bethge , President of Celebrity Cruises. “We collected extensive feedback from past guests, loyalty members and our trade partners to inform how The Retreat experiences are being reimagined to continue exceeding vacation expectations by delivering on the amenities and experiences Celebrity Cruises guests value most.
” So, what’s new? ALL suites now have a dedicated butler, who guests can contact via Butler Chat. Celebrity believes this will allow faster and easier one-on-one communication from anywhere on board or onshore. According to some guests that helped test the Butler Chat, its done on WhatsApp and they were pleased with how easy it was to use as well as being able to see the messages were read.
Suite guests will also have a dedicated shore excursions expert, The Retreat Destination Experience Specialist, who will assist them with questions about/booking shore excursions. This indiv.
