Getting the help you need while travelling with a disability – especially one that’s not immediately obvious to those around you – can be tough. Several Australian airports have implemented a new programme (modelled off a successful system used in the UK ) to make things easier for people with hidden disabilities. If you or someone you are travelling with has a hidden disability, such as autism, dementia, anxiety, or low vision, you can request a Hidden Disability Sunflower Lanyard at major airports around Australia .
Staff are trained to recognise the lanyards as a discreet signal that you may need extra assistance or support to make it through the airport safe and well. READ MORE: Australia’s most accessible beaches for wheelchair users Adelaide Airport Get in touch with Adelaide Airport one to two weeks before your trip, and they will provide you with a Hidden Disabilities lanyard and an Adelaide Airport Assistance Plan (both available for collection from the T1 Administration Office on Level 2, behind the Virgin check-in desk). With the lanyard, you can use the assistance lane for security screening, and staff will know to be sensitive to your needs throughout the process.
Adelaide Airport also has Elmo, the airport facility dog , who, during business hours has been trained to meet, greet, and support travellers who would benefit from his comfort while in transit. Melbourne Airport (International) Melbourne Airport staff at the International Terminal have been tra.
