Monday, June 24, 2024 Experts and critics have voiced concerns over Hong Kong International Airport’s handling of a significant failure of its flight information and baggage collection display systems. The malfunction occurred on a Sunday morning, causing chaos and leading to missed flights for some passengers. Observers have pointed out that the airport’s response was delayed and lacked a human-centered approach, calling for a thorough review and improvement of the airport’s emergency plans.
The Airport Authority has been urged to clarify the exact cause of the system crash. This call came after the incident left flight and baggage information screens non-functional for more than nine hours, starting at 7 AM. Allan Zeman, an entertainment tycoon and former board member of the authority, emphasized the critical role the airport plays in Hong Kong’s economy.
He argued that the airport must have robust backup systems to manage such emergencies effectively. Zeman stated that a high-functioning airport is essential and that the incident serves as a vital lesson. He underscored the need for comprehensive backup models for various technologies, particularly those related to information systems, which are crucial for operational continuity.
Zeman suggested that the airport should consider compensating affected passengers since the disruption was not their fault but an airport management issue. Ronald Pong, an information security management specialist and chairman of the IT .
