Friday, May 31, 2024 3CLogic, a top provider of Conversational AI and Contact Center solutions for ServiceNow®, has been chosen by a major European airport and travel retail group that caters to millions of passengers each year. This selection stems from the group’s need to streamline its operational workflows and customer interactions to address the increasingly complex demands of both passengers and internal clients. The organization serves a wide range of customers, including those in airport car parks, executive lounges, customer ticketing and support, and airline staff.
They required a contact center solution that would enhance their case management capabilities and integrate seamlessly with their recently adopted ServiceNow Customer Service Management (CSM) product. Aiming to reduce manual processes through automation and AI, and to improve data capture and analytics, the airport sought a modern platform to boost operational efficiency and flexibility. The deployment will enable the airport and travel group to utilize several of 3CLogic’s specialized ServiceNow features.
These include integrated two-way SMS messaging, a unified omnichannel agent workspace, agent task automation, integrated text-to-speech, intelligent call routing, automated surveys, and consolidated contact center KPIs with ServiceNow’s Performance Analytics for enhanced insights. This announcement follows 3CLogic’s increased investment in the European market to meet growing demand. 3CLogic is .
