Is something burning? Gideon’s Bakehouse, an Orlando-based bakery with a Disney Springs location, is now at the center of mysterious debate. The bakery owned by Steve Lewis is known for its half-pound cookies, layer-cake slices and cold brew coffee. After an Instagram account under the moniker popped up in early May accusing management of unfair and unsafe labor practices, fans of the bakery are left wondering: What’s happening at ? TODAY.

com spoke with eight people familiar with the matter to try to understand the half-baked controversy. An individual managing the Ghost of Gideons’s email address, who remained anonymous due to fear of retaliation, tells TODAY.com they “spoke with 36 employees over the course of multiple shifts to gather information, perspectives, and facts,” which were used to create a publicly shared demand letter.

The total number of employees involved is unknown. A source familiar with Gideon’s Bakehouse operations tells TODAY.com a former employee was at the helm of the Ghosts account.

The letter accuses Lewis and other upper management leaders of health, safety and operational violations, stating claims in and a formal letter reviewed by TODAY.com. “We, are the Ghosts of Gideons, the poor and unfortunate souls upon whom you have built your cookie empire,” the eight-page letter states.

Dated May 10 and addressed to Lewis, “Grand Poobah of Operations” Patrick McKinney and general manager Bryan Freiermuth, it lists a number of “hazard.