Monday, July 8, 2024 Have you ever faced flight delays despite clear skies at both departure and destination points? United Airlines aims to shed light on these puzzling situations. The airline announced the introduction of weather maps and personalized alerts to keep customers informed about potential delays. United Airlines, a member of the Star Alliance, is now sending customers links to live local radar maps via text and email during weather-related delays.
This new feature enhances their current system, where a dedicated team of customer service agents provides real-time flight updates through text messages, covering everything from delay reasons to boarding announcements and gate changes. The launch of this service is timely, coinciding with the busy Fourth of July travel period. According to AAA, nearly 71 million people are expected to travel 50 miles or more from home over the holiday weekend.
United Airlines alone anticipates carrying over 5 million passengers between June 28th and July 8th. A specialized customer service team has been established to deliver the most detailed weather updates to passengers. Located alongside the flight operations teams in the network operations center, this team uses generative AI data to track and predict flight conditions.
This data is then transformed into personalized messages, giving passengers a comprehensive understanding of any flight changes. When adverse weather threatens flight schedules, the team sends passengers text mes.