Have you ever experienced flight delays even though the weather out the window was perfect at either end? is on a mission to explain why. Today, the carrier announced that it is introducing weather maps and customized alerts to inform customers of potential delays. The Star Alliance carrier is now texting and emailing customers links to local, live radar maps during delays.
The move builds on the existing system of using a dedicated team of customer service ages to write and send text messages to customers with flight updates on everything from the reasons behind delays to boarding announcements and gate changes. Real-time, accurate weather data will improve operational efficiency. Thanks to Artificial intelligence tools, these teams will now have access to more real-time information they can convey to customers.
The latest addition, real-time radar maps, can help customers understand how inclement weather in one part of the country can impact a flight hundreds of miles away. Jason Birnbaum, Chief Information Officer at United Airlines, highlighted how the new updates will help travelers stay more informed over the upcoming months: "With more people traveling this summer than ever, we wanted to give our customers an easier way to stay connected to real-time information about their flight and texting was the simplest solution. "We know customers appreciate transparency and by combining innovative technology-enabled tools with people power, we can give more people, even more in.