Alan Straughan's predicament is a stark reminder for passengers to double check their tickets before hitting confirm. Get the latest top news stories sent straight to your inbox with our daily newsletter We have more newsletters Get the latest top news stories sent straight to your inbox with our daily newsletter We have more newsletters A TUI passenger was close to losing out on a staggering £1,300 when he booked a holiday with the travel provider, as a result of an easy mistake. Retiree Alan Straughan was looking forward to a relaxing trip away to Tenerife in Spain with his wife in June, but was left battling with the airline for weeks thanks to a simple error which saw his flight time change, Birmingham Live reports.
He intended to book flights from Newcastle Airport to Tenerife on June 11 and flying back the morning of June 22 to arrive at midday. However, upon receiving his booking email confirmation, he saw that his return flight was actually set to leave Tenerife at 9:05pm, meaning he'd get back to Newcastle at 1:30am. This wasn't a viable option for Alan, who told The Sun he does not like driving at night and does not live near Newcastle Airport.
While Alan was certain he clicked the correct flight, he didn't double check and his story is a cautionary tale for flyers to triple check their tickets before hitting that booking button. Reaching out to TUI to see if he could change his return flight to his original time, which had seats, he was shocked to learn that he wo.