Friday, May 24, 2024 As American Airlines prepares to welcome over 72 million customers this summer, technology and the company’s Information Technology (IT) team are playing a crucial role in enhancing the customer experience and supporting operational resilience. “Over the past few years, American has focused on driving an enterprise-wide tech-first mindset to build industry-leading digital products — for our team members and customers,” said Ganesh Jayaram, Chief Digital and Information Officer for American Airlines. “Not only is this new mindset driving innovation, but it’s also ensuring experiences are more resilient and efficient.
” The airline’s tech-first approach empowers teams to devise innovative solutions to various challenges using technology. The IT organization has evolved its methods of building, maintaining, and securing American’s technology tools. By adopting industry-leading methodologies, the IT team has streamlined processes to minimize disruptions, accelerate recovery during irregular operations, and introduce new features to its mobile app and aa.
com — all aimed at simplifying customers’ travel experiences. “It all starts with accountability — every team member and IT partner is focused on measuring results, consistently improving and delivering not just this summer, but all year,” said Jayaram. Here’s a glimpse at three ways technology will make a difference this summer:.