More people are lodging complaints about missing online shopping orders, as consumer advocates say shoppers need to be better protected from no-show purchases. The NSW Office of Fair Trading received 6103 complaints about delayed or missing retail orders last year, an increase from 4380 in 2022, and 3780 the previous year. Fair Trading recently ordered sports apparel company Beastwear, which has since been deregistered, to pay more than $47,000 in compensation to seven community sports clubs and cultural groups, after they ordered football kits and training uniforms that did not arrive.
The timely delivery of online goods is a pain point for many consumers. Credit: Getty Beastwear’s controlling manager Aden Rashid Nawaz Bhatt, also known as Aden Nawaz, was also personally fined $45,000 during sentencing in Parramatta Local Court in April, for knowingly breaching consumer law. Under the Australian consumer guarantees, products and services bought in Australia must be delivered within the time specified by the seller, or a reasonable time if a delivery time is not specified.
Many of the community groups that did not receive orders from Beastwear had conducted fundraisers to pay for the uniforms, which were then only delivered in part or never arrived. Myles Garner, president of Ormeau AFL Club in Queensland, said his club had spent more than $17,000 on uniforms well ahead of the start of their 2020 season. They received about 300 of the 1000 items ordered.
“The order never .