The developer of Steam hit has responded to a backlash about how cosmetics work and promised changes to the game. Once Human is a free-to-play multiplayer open world survival game from Starry Studio, a developer owned by Chinese games company NetEase. It launched on PC on July 9 and quickly found an audience, with an impressive peak concurrent player count of 148,968 on Steam.

But Once Human also has a ‘mixed’ user review rating on Steam, with some players expressing concern about everything from the game’s privacy policy to the use of the NetEase Launcher. In gameplay terms, players have hit out at mandatory seasonal resets and how they can affect your sense of progression and attachment to your character, as well as cosmetics being tied to individual characters. Following a meeting with Twitch streamer and former Blizzard employee Jason Thor Hall, best known as ‘PirateSoftware,’ NetEase this feedback, and promised to make all purchased cosmetics accessible across multiple characters within the same account by August.

“If you have already purchased the same cosmetic on different characters within the same account, we will refund the consumed Crystgin or other in-game currency for the additional purchases once the cosmetics are account-wide,” NetEase explained. NetEase had already published addressing the backlash to the mandatory seasonal resets. In it, the company insisted players do not lose their in-game progress every six weeks.

Some in-game content will be.