The owner of South West Water (SWW) has revealed it is paying out about £3.5 million in compensation to customers affected by the parasite outbreak in Devon amid calls for the company to offer more for impacted households and businesses. Pennon boss Susan Davy insisted the group was “100% focused on returning a safe water supply” to people in and around Brixham, adding that normal service has now resumed for 85% of customers.
SWW upped compensation to £215 for customers in recent days as many were still subjected to boil water advice in Brixham. Conservative MP Anthony Mangnall, whose Totnes constituency covers Brixham, has said customers should get a level of compensation they “deserve” following the outbreak. According to the Government, 16,000 households and businesses in Brixham, supplied by SWW, were initially told not to use their tap water for drinking without boiling and cooling it first while two people have been taken to hospital as a result of the outbreak.
Ms Davy, group chief executive of Pennon, said: “We are 100% focused on returning a safe water supply to the people and businesses in and around Brixham. “Normal service has returned for 85% of customers but we won’t stop until the local drinking water is returned to the quality all our customers expect and deserve. “Our absolute priority continues to be the health and safety of our customers, and our operational teams are working tirelessly around the clock to deliver this.
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