The business owner, who wished to remain anonymous, provided receipts and screenshots documenting the transactions and communications with the influencer. The dispute began when the business owner engaged Phoina for a marketing collaboration worth Ksh 10,000. Payment was made in full and Phoina created some videos but failed to make a collaborative post, as she usually does.
This led to only a few inquiries about the business. The situation escalated when Phoina proceeded to order several bikinis and gave the business owner hope for a bulk order. To make matters worse, Phoina delayed returning the items for weeks despite the business’s 24-hour return policy.
When she finally responded, she had worn three bikinis and intended to return the others. The business owner, forced to communicate through Phoina’s nanny, was left with a bill totaling Ksh 19,100. Despite numerous reminders, the owner received only Ksh 9,500.
The remaining items were returned three weeks later and some were clearly worn and altered by a tailor. The business owner continued to plead for payment and after three weeks, Phoina’s nanny contacted her to pick up the items which she described as a deeply humiliating experience. “Hello Nyakundi.
I want to shame Lucy Wambui, most known as in media circles, for demeaning our business and refusing to pay for goods delivered. I have all the receipts and screenshots from when she contacted us until now. Marketing is essential for any business, including mine, .