A couple claim Ryanair escorted them out of the airport like 'criminals' after barring them from flying - as one had a 'tea stain' on her passport. Rory Allen jetted off from East Midlands Airport with his 35-year-old girlfriend Nina Wilkins for a week in Costa Brava, Spain, on Sunday, July 7th. After arriving at the airport, the pair showed their passports at the Ryanair check-in desk and claimed there were no issues raised so went straight through to security.
It was only when they headed to the boarding gate that the business owner claims his girlfriend was told by staff she wasn't allowed on the flight due to the stain on her passport. Benidorm awaits https://t.co/yI4hqM9Sx6 pic.
twitter.com/2kBfeDNjTm — Ryanair (@Ryanair) July 16, 2024 Rory claims a Ryanair manager took them both to baggage reclaim to collect their luggage before being escorted out the airport like 'criminals'. The 29-year-old said he was shocked when Nina couldn't get on board the plane as she had used the same passport already this year to go abroad.
He was even more surprised when Ryanair staff reportedly suggested they book another flight with a different airline as they would be more likely to accept the marked document. Still eager to go on holiday, the pair were left having to fork out £260 for new tickets with Jet2 who they claim let them on the flight with no mention of the stain. Ryanair said the passenger was 'correctly refused travel' as their passport had 'decolourisation' and that the rul.