SELLING over 100 million products, including eyeliner for as little as 53p, ‘designer’ phone cases for £1.35 and £2.01 dresses, AliExpress is one of the cheapest and biggest online retailers in the world.
They’re a global marketplace that attracts over 200m visits every month, garnering approximately 2.7 billion visitors between November 2022 and April 2023 alone, according to Statista. However, while it appears business is booming globally with users flocking to the site, the overall feedback from customers leaves a lot to be desired.
On TrustPilot , the site has been reviewed over 145,000 times by shoppers and scores an overall ‘poor’ rating, with 2.6 stars out of five. And around 21,000 people rated it just one star, with disgruntled customers commenting: “If I could give 0 stars, I would.
“I got scammed where products I ordered were not delivered or not as [described], and AliExpress didn’t do anything to resolve the issue. I lost all of my money.” Another wrote: “I bought a wig from a seller and the item isn’t at all as described.
..it’s very bad quality.
..So frustrated, disgusted and disappointed in my experience.
” Another added: “Complete rip-off merchants. I doubt very much they actually dispatch the goods. Take your money and claim the products have been delivered.
..Stay away from this bunch of cowboys.
“I cannot give zero stars, the minimum is one star. They don't even deserve that.” Not all customers report negative experiences on t.