A Texas man with a “heart of gold” has died and his girlfriend is in critical condition after the pair were electrocuted while relaxing in the hot tub at a Mexican resort, it has been reported. Jorge Guillen, 43, and Lizette Zambrano, 35, from , were identified by local reports as being in a spa on Tuesday at the Sonoran Sea Resort. reports a witness who said people at the resort were frantically trying to save the pair, with one woman even being shocked herself as she tried desperately to pull the two lovers from the water.

A video of the tragic event shot from the balcony of one of the resort rooms shows a crowd of people surrounding the hot tub, frantically trying to rescue the pair as more come running to help. By the time authorities arrived, Guillen was fully under the water of the hot tub, it was reported. All jacuzzis at the resort have been shut down, a witness told the Independent.

The State Attorney for Sonara has launched an investigation into the official cause of Guillen’s death. Officials are also working to determine what caused the electric discharge. A started to repatriate his body to Texas and help afford the medical bills for his partner has already reached $42,500 (£33,444) of its $50,000 target.

The description on the page described Guillen as having a “heart of gold” and said the love between him and Zambrano was “one for the ages”. “We are asking for your help to bring him home and help with medical expenses for her. As Lizzette is in.