The City of Winnipeg is piloting artificial intelligence to handle non-emergency calls to police and some 311 inquiries, which experts say must be done carefully under strict human oversight. Read this article for free: Already have an account? To continue reading, please subscribe: * The City of Winnipeg is piloting artificial intelligence to handle non-emergency calls to police and some 311 inquiries, which experts say must be done carefully under strict human oversight. Read unlimited articles for free today: Already have an account? The City of Winnipeg is piloting artificial intelligence to handle non-emergency calls to police and some 311 inquiries, which experts say must be done carefully under strict human oversight.
Efforts to speed up pothole-patching and building permit approvals are also among six AI pilot projects revealed Friday in a bid to, among other things, reduce wait times, costs or pressure on staff. “There are so many new tools of technology, including AI, that can provide an opportunity for the city to deliver better customer service,” said Mayor Scott Gillingham. “The goal is to enhance the services that citizens depend upon.
” Many details are still to be worked out for each project. Launch dates have not yet been set, but some could begin this year, said Tyler Gooch, the city’s director of innovation and technology. MIKAELA MACKENZIE / FREE PRESS FILE Each project will cost up to $75,000.
Gooch said staff are working to assess and mitigate p.