As technology rapidly reshapes the sports landscape, forward-thinking teams, leagues and startups are pioneering new ways to engage fans around the globe. From VIP experiences that money can’t buy to digital collectibles and participatory Web3 models, innovators are blending cutting-edge tech with core human desires for connection and inclusion. To gain insights into the future of fan engagement, direct insights were gathered from top minds at Adidas, the Dallas Mavericks, RugbyDAO, Chiliz, FIFA, Asia Football Group and Fine Edge Sports.
Here’s what was learned: While tactics vary, an overarching theme emerges: Fans in today’s digital age crave feeling like an essential part of their favorite team or sport. They want access, agency and community more than transactional consumption. Simply put, fans no longer want to just watch — they want to belong.
“Things like the Golden Ticket are really a once-in-a-lifetime chance to unlock benefits and access to products people would usually need luck to get,” explains Bruna, Director of Adidas’ AdiClub for Latin America. Their tiered loyalty program provides top spenders with coveted rewards like ultra-limited sneaker drops and World Cup final tickets. Money alone can’t buy this level of insider status.
Meanwhile, the Dallas Mavericks keep finding fresh ways to expand value for distinct fan segments. From Spanish-language content channels to post-game collectible NFTs tied to tickets, they drill into what makes different.