Tuesday, July 9, 2024 Arival, the leading global entity in tours and activities, and TourReview, the premier platform for tour operator review management, proudly unveil the finalists for the second annual North American Arival TourReview Spotlight Awards. Set to announce the winners in San Diego this October, in conjunction with the Arival 360 event, these esteemed awards honor outstanding customer satisfaction in the North American tours and activities sector. The Arival TourReview Spotlight Awards recognize trailblazing tour operators who are defining the future of extraordinary experiences.
These North American finalists were meticulously selected through rigorous, data-driven analysis of customer feedback across prominent review platforms, OTAs, and millions of reviews managed by TourReview’s innovative platform, Review Master. TourReview integrates advanced AI and BI technologies to aggregate customer feedback from leading platforms such as Expedia, GetYourGuide, Google, Klook, Tiqets, Viator, and Tripadvisor (excluding duplicates on Viator). Arival has identified 10 finalists in each category and company size based on annual review volumes from online travel agencies (small, medium, and large).
Tour operators are categorized into 5 distinct groups, each recognized for their online reviews from June 2023 to May 2024: In addition to the Arival TourReview Spotlight Awards, which highlight data-driven excellence, Arival presents the Arival Spotlight Awards. These awards .