Brandon Li has been a user of Airbnb for around 10 years and never had a bad experience until now, when he has been stuck outside in the rain with no accommodation at 3am in the morning. Brandon, co-founder of Power , a clinical trial browsing platform, was on the way to London from a friend's wedding in the south of France. He knew he was most likely going to be in London late, and hence purposely chose an Airbnb that allowed night check-ins.
Despite this, when Brandon's flight got delayed by three hours, he messaged the host to say they would be delayed and would not be there until 2:30am. The host informed Brandon he would need to pay a late check-in fee. Upon arriving at the property located close to Gloucester Road Station, the San Francisco man was surprised to find he could not get into the property.
After attempting to put the code the host provided, into the lockbox several times, there was no result and Brandon and his wife were left standing in the rain at 3am in the morning. Have you been locked outside your Airbnb? Email us at webtravel@reachplc.com After messaging the host, Brandon was informed that he'd been marked as a 'no show', with the host stating: "You are not getting access to this space.
" Left confused as to how and when the host changed the code, as it is was a manual lockbox and would've meant someone travelling in the middle of the night to change the code, Brandon frantically booked into a nearby hotel. Following a further conversation with the host.