Having partnered with infrastructure provider CityFibre, the award-winning broadband provider Zen Internet is following the rollout of full fibre broadband across Bolton to link as many homes as possible to a more reliable technology. Buffering and slow internet connections will soon be a thing of the past with full fibre broadband, providing speeds and reliability not previously experienced in the UK. Zen was recently named the only Which? recommended provider for broadband for the fourth consecutive year.
Earning a maximum five stars for customer service, technical support, communication, and value for money, the provider was one of only two providers to score maximum five stars for value for money, with 85 per cent of its customers rating them highly in this area. This is partly thanks to Zen’s contract price promise that guarantees no mid-contract price rises on its residential broadband packages. Banning inflation-linked mid-contract price rises As the broadband industry continues to enforce inflation-linked mid-contract price rises, new research from Zen reveals that almost half (49%) disagreed that they would consider a mid-contract price rise above inflation in their broadband contract fair, with three quarters (75%) in support of the proposed ban on this practice by telecoms regulator Ofcom.
In December regulator Ofcom announced a proposal to ban inflation linked mid-contract price rises, with a formal decision to be announced imminently. In the meantime, customers.
