, /PRNewswire/ -- (TGH) Chief Patient Experience Officer, , has been named to 's 2024 list of "54 Chief Experience Officers to Know" for her leadership and dedication to serving patients and families. This marks the third consecutive year that has honored Klick, with previous recognitions including the publication's 2022 and 2023 lists of "Outstanding Chief Experience Officers" and "Health System Chief Experience Officers to Know." Honorees were selected by for demonstrating the ability to balance the best interests of caregivers, patients and hospital leadership to improve and deliver world-class care and patient experiences.
In her role, Klick and her Patient Experience team advocate for the respectful care of patients, driving cultural transformation through team member training, education, patient surveys, data analysis and a focus on patient experience best practices – all resulting in better patient outcomes. Klick believes that every "soft skill" required for effective patient communication is comprised of a set of "hard skills" that can be identified and taught to every team member. "Lara is an outstanding leader with a tremendous wealth of knowledge on the art and science of patient experience, and we are fortunate to have her as an advocate for everyone involved in the delivery of patient care," said Dr.
, executive vice president, chief physician executive and chief medical officer at Tampa General. "With Lara at the helm, our Patient Experience team goes above a.
