Last night's Dispatches programme highlighted long waiting times, overcrowding, and a lack of privacy at the Royal Shrewsbury Hospital. The Trust, also known as SaTH, admitted that some of the conditions shown did not reach their standards of care. A spokesperson stated: "We want to apologise to those affected in the programme and to everyone in our communities who has been affected by long waiting times, overcrowding and a lack of privacy when accessing emergency care.
" The Trust insisted that despite significant pressures, it is determined to make sure it "consistently delivers the care, compassion and dignity that it strives for". The spokesperson added: "We understand our challenges and are investing in our services and making steady improvements as a Trust, as noted in our recent CQC report. "However, there is still much more to do; we do not want to be in a position where we are caring for patients on corridors.
" They also said: "We are very sorry that our patients have experienced anything less than the quality care we strive for, and we are determined, working with partners, to improve the care and experience for everyone. "We are continuing to do everything possible to support the privacy, dignity and wellbeing of our patients, and have adapted the way we deliver care in our urgent and emergency care services by investing in additional staffing, screens, cleaning and catering." However, they admitted there is still work to be done.
The statement also expressed gratit.
