A PATIENT with learning disabilities was "failed" by Betsi Cadwaladr University Health Board, according to a new report. The report issued by Public Services Ombudsman for Wales found failings in nursing care for Ms A, an adult with learning disabilities. The Ombudsman launched an investigation after Ms D complained about the care and treatment her sister, Ms A, received from Wrexham Maelor Hospital in July 2022.
In addition to failing to monitor and manage Ms A’s pain and epilepsy, Betsi Cadwaladr University Health Board also failed to communicate with her and support her personal care needs, nutrition and hydration. Ms A had several medical conditions, including epilepsy, cerebral palsy and learning disabilities. She lived in a nursing home, had limited communication, and required 24 hour care and support.
The Ombudsman found care provided to Ms A "fell short of acceptable standards", with concerns being raised over care needs, medication administration, record keeping and handling of intial complaints. Public Services Ombudsman for Wales, Michelle Morris, said: “The evidence I have found shows that Ms A was at times in pain, which was not only distressing for her, but for her family as well. MOST READ: "It concerns me that Ms A would likely have been very frightened when alone in hospital without family present, and experiencing pain.
Additionally, the lack of record keeping in relation to Ms A’s seizures is not only dangerous, but also represents a poor level of car.
