PATIENTS at a surgery in Colwyn Bay are at “risk of harm” if the service is not improved, with the health board saying it is working through issues at the site. West End Medical Centre, at 123 Conway Road, has experiences several problems with its service in the past year. The surgery last year due to staff shortages, meaning people’s appointments were cancelled and they could not be seen.
Management of the centre was taken on by Betsi Cadwaladr University Health Board (BCUHB) after previous GP partners withdrew from their NHS contracts. Clwyd West MS Darren Millar told First Minister Vaughan Gething that the centre’s patients are “at risk of harm” because of the poor service, and urged him to take action to address the problems. Speaking in a meeting of Welsh Parliament last week, Mr Millar told Vaughan Gething of the multiple complaints he receives each week from patients at this practice, including running out of essential medication.
He said: “First Minister, healthcare services in Conwy and Denbighshire are not in a good place. We know that the health board in North Wales is in special measures. “One of the problems that I have in my own constituency is the problem of Colwyn Bay’s West End Medical Centre.
“It's a managed practice, run directly by the health board, and I receive multiple complaints about the services from that particular surgery each and every week. “In fact, 100 per cent of the complaints that I have received about GP services since.
