Tender-Hearted Care, a domiciliary care agency for adults, can no longer operate having been de-registered with Care Quality Commission (CQC). The latest inspection of the agency revealed that service users had gone without medication for weeks, and were not supported to have ‘maximum control of their lives’. CQC carried out a targeted inspection of Tender-Hearted Care on June 1, 2023, to follow up previously flagged regulation breaches and a warning notice it served after the provider ‘failed to ensure good governance’.
Following the inspection, CQC served a notice of proposal to cancel Tender-Hearted Care’s registration, and legal processes related to enforcement action commenced. A year later, the service has been archived from the CQC website and its damning inspection report has been made public. Inspectors found ‘not enough improvements' were made by the service, and reported it ‘continued to be in breach of regulations’.
They wrote in their report: “Governance systems had not always identified when people's health, safety and well-being were at risk and people had been placed at risk of significant harm. “People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. “Medicines were not always managed safely.
When people had missed medicines, the service had not always.
