In a recent study published in JAMA Oncology , researchers compared online conversational artificial intelligence (AI) chatbot replies to cancer-related inquiries to those of licensed physicians concerning empathy, response quality, and readability. Digital oncology solutions can help to cut expenses, enhance patient care outcomes, and minimize physician burnout. AI has produced significant advances in healthcare delivery, notably conversational AI-based chatbots that inform cancer patients about clinical diagnoses and treatment options.
However, the potential of AI chatbots to produce replies based on cancer knowledge has yet to be validated. Interest in deploying these technological advancements in patient-facing roles is considerable, but their medical accuracy, empathy, and readability remain unknown. According to recent studies, chatbot replies are more empathic than physician replies to general medical inquiries online.
Brief Report: Physician and Artificial Intelligence Chatbot Responses to Cancer Questions From Social Media . Image Credit: Jirsak / Shutterstock In the present equivalence study, researchers examined numerous cutting-edge chatbots utilizing pilot parameters of response readability, empathy, and quality to assess chatbot competence in answering oncology-related patient concerns. They investigated the ability of three artificial intelligence chatbots, i.
e., GPT-3.50 (first chatbot), GPT-4.
0 (second chatbot), and Claude AI (third chatbot), to provide high-.
