I recently had to make a trip to Australia because of a family emergency. I could only get a flight on United Airlines when I always fly Qantas. Because of some upcoming surgery, I was in need of wheelchair assistance and United’s help was impeccable, both in San Francisco and Sydney.
My domestic flights were with Qantas and wheelchair assistance with them was exactly the opposite. A floor associate secured a chair for me on arrival and placed me in line for the ticket desk with my luggage. It was then up to the customers in line to kindly push me the rest of the way.
Once at the counter I was informed by the Qantas personnel taking my baggage that none of the people working there could “touch me” as “we are not trained”. Someone was called to assist me and move me from the counter. After nearly 55 minutes “someone” did come and I was finally pushed to my gate.
While I understand things can get busy at unpredictable times, at United Airlines, everyone was able to pitch in and help and this kept things running smoothly. With United no one was afraid “to touch” me. Alice Neal, San Jose, California, US Editor’s note: Journalist Tracey Spicer has experienced similar problems at Australian airports.
Read more about it here . At age 93 (next month), I read your France special ( Traveller , June 8 ) with great nostalgia. I went to France with my late husband as soon as we finally could afford it and then again in our later years.
On the Left Bank, we bought two p.
